Services

We would like to thank all our patients for their patience and support over what has been a challenging year for all. The practice has remained open throughout the pandemic and seeing our patients is important to us. However, like other services we have to operate in a different way that is safe for you and our staff. To make sure you get the appointment you need with the most appropriate health professional, we ask that you bear with us a little longer. We are experiencing a high demand for appointments which means it may take longer to get through to us on the telephone. When we speak to you on the telephone, our receptionists need to ask you about your medical enquiry. They are trained to understand what you are calling about and who may be best placed to help you and how. Your call will be confidential. You may be offered a telephone or video consultation if appropriate. The appointment may be with a GP, nurse or another health professional who is best suited to speak to you about your specific medical enquiry. You will be offered a face-to-face appointment if appropriate. Social distancing and hand hygiene guidelines are still in place, so we need to make sure the face-to-face appointments we offer you are done in a safe way. Please also remember you can call NHS111 or see your pharmacist, who may be able to offer you advice and treatment for minor illnesses without an appointment. They will ask you to call us if they think you need to speak to a doctor. Please be kind to our receptionists. Thank you. The Market Square Surgery Practice team