Configure Prescription Details

Repeat Prescriptions

If you need to order a repeat prescription, please use the NHS app to make a request or use the repeat medication slip detailing what you need (tick the items you want) and place the paper slip into the relevant prescription collection box at reception of your GP practice, during opening hours. The turn-around time for routine repeat medicines is usually 5 working days.  Your GP practice or pharmacist will be able to answer your questions and if you prefer it, your community pharmacist (chemist).


Practice staff are not allowed to accept requests for repeat prescriptions over the telephone as this is open to both error and prescription fraud. 

Repeat prescriptions are produced by computer and when re-ordering you must ensure you use the repeat slip issued to you at the chemist when you collected your previous medication.

Please allow us 48 - 72 hours to process your prescription and send it to your chosen Pharmacy. They may take a further 24 - 48 hours to have your items ready so please allow the appropriate time.

We are trying to reduce the footfall into the practice so please nominate a pharmacy and we can send them your prescription electronically.

For our housebound patients, our local pharmacists are happy to pick up and deliver prescriptions. 


For further information about the NHS App, please click here

NHS App and your NHS account - NHS (

If you get regular or repeat prescriptions, you could also save time by switching to electronic Repeat Dispensing (eRD).

eRD sends your prescriptions electronically from your GP surgery to a pharmacy of your choice. It’s easy to use and you don't need a computer or electronic device. Ask your practice pharmacist if you would be eligible, and have it set it up at your next medication review.


Patients wishing to collect their medication from Lloyds Market Square, Reliance Pharmacy must ensure that the re-order slip shows this information otherwise the repeat prescription will be held at reception for collection by the patient.

To maintain patient confidentiality and to prevent prescriptions going into the wrong hands, our staff may ask to see identification prior to handing out prescriptions.

If you ask someone else to collect your prescription on your behalf, the surgery must have your consent.

Please do not be offended if any member of our staff refuses to hand out a prescription without the above measures having been taken.

Prescription Fees

Help with NHS costs

In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:

  • those on specific benefits or through the NHS Low Income Scheme
  • those who are age exempt
  • those with certain medical conditions
  • More information is available at NHS Choices

NHS Charges

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

  • Prescription (per item): £9.65
  • 12-month prepayment certificate (PPC): £111.60
  • 3-month PPC: £31.25

If you will have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a PPC.

  • Telephone advice and order line 0845 850 0030
  • General Public - Buy or Renew a PPC On-line

There is further information about prescription exemptions and fees on the NHS website.