Practice staff are not allowed to accept requests for repeat prescriptions over the telephone as this is open to both error and prescription fraud.
Repeat prescriptions are produced by computer and when re-ordering you must ensure you use the repeat slip issued to you at the chemist when you collected your previous medication.
Please allow us 48 - 72 hours to process your prescription and send it to your chosen Pharmacy. They may take a further 24 - 48 hours to have your items ready so please allow the appropriate time.
We are trying to reduce the footfall into the practice so please nominate a pharmacy and we can send thme your prescription electronically.
For our housebound patients, our local pharmacists are happy to pick up and deliver prescriptions.
Electronic Prescribing Service
This practice is set up for the electronic prescription service.
This means that for most patients we can send your prescription to your chosen chemist directly, saving you having to come down to the surgery.
To get your prescription sent to your chosen pharmacy you will have to ask reception to sign up.
For more information, please click here.
Patients wishing to collect their medication from Lloyds Market Square, Lloyds Sun Street or Glennons Chemists must ensure that the re-order slip shows this information otherwise the repeat prescription will be held at reception for collection by the patient.
To maintain patient confidentiality and to prevent prescriptions going into the wrong hands, our staff may ask to see identification prior to handing out prescriptions.
If you ask someone else to collect your prescription on your behalf, the surgery must have your consent.
Please do not be offended if any member of our staff refuses to hand out a prescription without the above measures having been taken.
Once a request is received you may be invited for a medication review with the clinical pharmacist.
You will not be left without medicine if required prior to your appointment, you will be given sufficient quantity to cover you until the date of your appointment.
Medication reviews are being carried out to ensure patient safety and to discuss if the medication is right for you.
Help with NHS costs
In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:
- those on specific benefits or through the NHS Low Income Scheme
- those who are age exempt
- those with certain medical conditions
- More information is available at NHS Choices
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
- Prescription (per item): £9.35
- 12-month prepayment certificate (PPC): £108.10
- 3-month PPC: £30.25
If you will have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a PPC.
- Telephone advice and order line 0845 850 0030
- General Public - Buy or Renew a PPC On-line
There is further information about prescription exemptions and fees on the NHS website.