01992 260002

We are now able to offer a select number of appointments outside of the above hours within our premises in collaboration with other local practices. Please ask for available evening and weekend appointments.

GP Consultation Times

Our team of GP's have sessions every week day in the morning and afternoon up to 18:00.

Please follow government advice and stay well and stay safe.

We will be closed on all bank holidays unless government guidance dictates that we are to remain open.

NHS 111 Service

You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

Alternatively patients can go to a walk in centre at Princess Alexandra Hospital, Harlow or Whipps Cross Hospital, London E11.

Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.

Call 999 in an emergency. Chest pains and/or shortness of breath constitute an emergency.

Patient – GP Charter

Our responsibility to you:

• You will be greeted courteously
• You have a right to confidentiality
• You have the right to see your medical records subject to the limitations of the law
• You will be seen the same day if your medical need is urgent
• You will be seen by the Doctor of your choice wherever possible
• You will be informed if there will be a delay of more than 20 minutes for your appointment
• You will be referred to a consultant when your GP feels it necessary
• You will be given the result of any test or investigation on request
• Your repeat prescription will be ready for collection within 48 hours of your request
• Your suggestions and comments about the service we offer will be considered sympathetically and any complaint dealt with quickly

Your responsibility to us:

• Please treat all Surgery Staff with respect
• Do not ask for information about anyone other than yourself
• Tell us of any change of name or address so that our records are accurate
• Only request an urgent appointment or home visit if appropriate
• Please cancel your appointment if you are unable to attend
• Please be punctual, but be prepared to wait if your consultation is delayed by an unexpected emergency
• Use the tear off slip to request a repeat prescription and attend for review when asked
• Please let us know when you feel that we have not met our responsibility to you but please give praise when it is due

Patients who are violent or aggressive towards any person on Surgery premises will be removed from the Practice list.

111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally. 

Your needs will be assessed and you will be given advice about whether you need to:

• Treat yourself at home
• Go to a Primary Care Centre

If you need face to face medical attention you may be asked to attend a Primary Care Centre.

Click here to access NHS 111 online or call 111 to speak to a staff member.