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Appointments System

The surgery is now closed for staff training all afternoon on Tuesday 20th April and we will reopen tomorrow, Wednesday morning at 8.30am . If you require urgent medical attention before we reopen, please call 111. If you need to speak to a GP between 8am and 8.30am tomorrow morning please call 0330 1004468

The surgery has a computerised appointments system. Appointments may be made in person at the reception desk, by telephone and online via the link at the top of this page if you are registered for the service. 

Please book well in advance for routine appointments. Telephone lines are busiest before 10am. Sometimes it may be necessary to wait before your call is answered as there may be several calls queued.

If your problem is urgent you will be assessed as an emergency, though possibly not by your usual doctor.

The following describes our usual appointments system but during the COVID-19 pandemic this has been replaced by a telephone access only system. Patients will be invited into the practice for face-to-face consultations only once it has been determined that they cannot be safely managed by telephone consultation or video consultation. This is to ensure our capacity for face-to-face consultation is reserved for patients that most require it and to ensure that the health centre can adhere to social distancing regulations.

Appointments Policy

Each day we have routine appointments that can be booked  in advance for patients wishing to discuss non urgent problems at a specific time. These appointments are allocated on a first come first served basis. 

The surgery offers extended hours on Thursday evenings to make it easier for those patients who cannot attend during office hours due to work commitments.  

The remaining appointments are held for patients that telephone on the day. Patients are requested to call at 8.30am on the day they wish to obtain one of these appointments.

We try to make sure all emergencies are seen on the same day. If all the appointments have gone then the doctors are informed of the emergency and they may decide to give an extra appointment as per clinical need. 

Whilst our system will suit most people we do realise that it may not suit everybody. Any suggestions will be welcomed and patients can help by cancelling any unwanted appointments at the earliest possible opportunity. 

Telephone Advice

Doctors and nurses are available for telephone advice when absolutely necessary but staff have been instructed not to disturb consultations with non-urgent calls.

It will be usual for a receptionist to take a message from a patient for a doctor’s or nurse’s attention at the end of the current surgery.

Evening & Weekend Appointments

You can now see a GP or another healthcare professional on weekday evenings and weekends. To book an appointment, please call the surgery. To find out more about the service, including the treatment centres where you may be seen.

These appointments are sometimes delivered by local healthcare providers who we work closely with.

Our current providers are Stellar Health Care and Herts Urgent Care.

If you have booked an evening or weekend appointment in West Essex via your GP surgery and need to cancel or change it, please ring NHS 111 and select option 3.

Home Visits

If possible please try to telephone reception before 10am if you require a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, as this will allow that appointment to be offered to another patient. 

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (Excluding weekends and public holidays). You can also text to cancel your appointment.

Late For Your Appointment

Please attend your appointment on time. If you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day, except in the event of a medical emergency that requires immediate attention.


If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

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