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Market Square SurgeryWaltham Abbey Health Centre13 Sewardstone RoadWaltham Abbey, EN9 1NPTel: 01992 260002
Test Results You may telephone the surgery for test results Monday to Friday after 11 o'clock.
Cancelling your Appointment If you are unable to attend an appointment with one of the doctors or nurses, please telephone to cancel your appointment.
By giving us as much notice as you can you are helping us to make sure that someone else is given your slot.
The out of area registration scheme launched by the government is voluntary and this practice has chosen not to participate at this time. This decision will be reviewed periodically. This means we are not able to register patients living outside our catchment area, regardless of whether they have been registered with us in the past.
Practice staff are not allowed to accept requests for repeat prescriptions over the telephone as this is open to both error and prescription fraud.
Repeat prescriptions are produced by computer and when re-ordering you must ensure you use the repeat slip issued to you at the chemist when you collected your previous medication.
Your repeat prescriptions will be ready for collection from the surgery or pharmacy within 2 full working days.
For our housebound patients, our local pharmacists are happy to pick up and deliver prescriptions.
Patients wishing to collect their medication from Lloyds Market Square, Lloyds Sun Street or Glennons Chemists must ensure that the re-order slip shows this information otherwise the repeat prescription will be held at reception for collection by the patient.
To maintain patient confidentiality and to prevent prescriptions going into the wrong hands our staff may ask to see identification prior to handing out prescriptions.
If you ask someone else to collect your prescription on your behalf the surgery must have your consent.
Please do not be offended if any member of our staff refuses to hand out a prescription without the above measures having been taken.
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs). The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
There is full information about prescription exemptions and fees on the NHS website
Dear patients we now have an in-house clinical pharmacist who will be carrying out your annual prescription medication reviews.
Once a request is received you may be invited for a medication review with the clinical pharmacist.
You will not be left without medicine if required prior to your appointment, you will be given sufficient quantity to cover you until the date of your appointment.
Medication reviews are being carried out to ensure patient safety and to discuss if the medication is right for you
Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.
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