Practice staff are not allowed to accept requests for repeat prescriptions over the telephone as this is open to both error and prescription fraud.
Repeat prescriptions are produced by computer and when re-ordering you must ensure you use the repeat slip issued to you at the chemist when you collected your previous medication.
Your repeat prescriptions will be ready for collection from the surgery or pharmacy within 2 full working days.
For our housebound patients, our local pharmacists are happy to pick up and deliver prescriptions.
Patients wishing to collect their medication from Lloyds Market Square, Lloyds Sun Street or Glennons Chemists must ensure that the re-order slip shows this information otherwise the repeat prescription will be held at reception for collection by the patient.
To maintain patient confidentiality and to prevent prescriptions going into the wrong hands our staff may ask to see identification prior to handing out prescriptions.
If you ask someone else to collect your prescription on your behalf the surgery must have your consent.
Please do not be offended if any member of our staff refuses to hand out a prescription without the above measures having been taken.