Hertfordshire and West Essex ICB Update

Welcome from our new organisation

We are delighted to introduce to you our new organisation, the Hertfordshire and West Essex Integrated Care Board (ICB).

We are the new NHS body responsible for planning and overseeing health services in Hertfordshire and the Harlow, Epping and Uttlesford districts of Essex. The ICB has taken over the functions of Herts Valleys, East and North Hertfordshire and West Essex Clinical Commissioning Groups (CCGs), which formally closed yesterday (30 June).

It's our organisation’s responsibility to make sure health services effectively meet everyone's needs to improve care and health, and take responsibility for spending NHS money wisely. You can learn more about what we do on our new website.

Today is also the launch of the Hertfordshire and West Essex Integrated Care Partnership (ICP), which brings together Hertfordshire and Essex County Councils - the organisations responsible for social care in our area - with the NHS, and a range of public and voluntary sector organisations.

The work of the Essex and Hertfordshire Health and Wellbeing Boards, the insight of the ICP’s member organisations, and input from people and communities will inform a new integrated care strategy, which will be drawn together by the ICP later this year. This strategy will in turn shape the work of our ICB.

We are committed to working together to improve health and care for our 1.5 million residents in the Hertfordshire and West Essex Integrated Care System (ICS). You can read more about the Integrated Care System also on it's new website, where you'll also find more information about the Integrated Care Partnership.

To help mark this momentous day for health and care in Hertfordshire and west Essex, we're delighted to share this first e-newsletter with you, which you have received as a former subscriber to one of the three former clinical commissioning groups’ newsletters.

Through this weekly newsletter, you'll get the latest news from our organisation and our Integrated Care System. We'll let you know of opportunities to get involved as well as local initiatives you may be interested to hear more about, alongside campaigns from nearby and nationally. If you are on social media, follow our Facebook and Twitter accounts for daily posts and latest updates.

In the same way as our ICB will, this newsletter will grow and blossom over the coming months. Thank you to everyone who has taken time recently to feedback on what works well, and how we can improve. We're extremely grateful for your views and we're looking forward to introduce changes over time. There will be future opportunities to feed into the design and content of this newsletter over the coming months too.

Whilst we hope you will continue to find these updates useful and interesting, you can choose to unsubscribe at any point - there will always be a button at the end of our emails to do this. We hope you’ll choose to stay with us, but it’s always up to you.

Thank you for the invaluable role you've played in the work of the Hertfordshire and west Essex CCGs over the years. Your time and input has had a true impact on health and care in our area, and we're looking forward to our future with you as an ICB.



British Sign Language (BSL) users can communicate more easily with the emergency services following the launch of a new service this month.

999BSL is a free-to-use video relay service that can be accessed online or downloaded as an app. In an emergency, people who are deaf or hard of hearing can use 999BSL to connect with a BSL interpreter. The interpreter will then call 999 using a landline to relay the conversation to the emergency services operator.

To use the service:

  • Open the 999 BSL app or website
  • Press the red button to video call
  • Communicate with the BSL interpreter

Superintendent Craig Flint, who is the constabulary’s strategic lead for disability, said: “999BSL helps dismantle barriers faced by people who are deaf or hard of hearing by making it easier for them to communicate with the police and other emergency services.

“It is an important step forward in our journey to becoming truly inclusive and as a police force we are continually looking at new ways to make our service more accessible for those living with disabilities.”

For more information visit the 999BSL website.

Police Contact Advice

  • Telephone 999 in an emergency where there is a danger to life or a crime is in progress.
  • Telephone 101 for non-emergencies where police attendance is required, to report a crime or to report any other incidents.