Patients may make a request to see their Medical Record should they so wish. A written request would be needed for a copy of the record.
All staff are trained to work in complete confidence when dealing with your problems, passing messages, prescriptions and so on. At times callers may be asked to identify themselves so that we keep private information private. It is a legal requirement that confidentiality of patient’s records is maintained at the highest level by all staff.
When being examined by the doctor some patients feel more comfortable with a chaperone. If you wish someone else to be present during the examination please tell the receptionist so that this can be arranged.
If you look after someone with an illness or disability, whether that person is young or old, is a relative, partner, child or friend, lives with you or not, please let us know. We will give you our full support and help you find information.
Please see our Practice Leaflet or Complaints Policy for information how to make a complaint.
Allocation of named accountable GP
Every patient, including children, has been allocated a named accountable GP to co-ordinate their care, but all our GPs work as a team and patients may see any GP of their choice according to availability.
If you wish to know which GP you have been allocated, please ask at our reception desk.
Summary Care Records
A Summary Care Record is an electronic record that shows which medicines you currently take and what allergies or sensitivities to medicines that you might have. This is used when you are treated in an emergency or when your GP practice is shut.
If you wish to opt out of this scheme please ask for a form at reception.
My Care Record
The people caring for you need access to your health and care record in order to make the best decisions about your diagnosis and treatment. For this to happen more quickly and to improve the care you receive, a new process has been put in place. With your permission, My Care Record will provide health and care professionals directly involved in your care, access to the most up-to-date information about you.
To find out more please go to www.mycarerecord.org.uk
If you wish to opt out of this scheme please request a form from our reception desk.
Safeguarding & Protecting Service Users
We are committed to a best practice which safeguards adults, children and young people, irrespective of their background, and which recognises that a service user may be abused regardless of their age, gender, religious beliefs, racial origin or ethnic identity, culture, class, disability or sexual orientation.
Essex Children's Safeguarding
If you are concerned that a child or young person is being harmed or neglected, or is at risk of this, call: 0845 603 7627
Essex Adults Safeguarding
If you are concerned that a vulnerable adult is being harmed or neglected, or is at risk of this, call: 0845 603 7630
Ask Sal (Safeguarding Adults Line)
If you need advice for an adult whob is being treated badly, taken advantage of or injured, call: 0845 266 6663
If you are worried about a child and need advice and support, call: 0808 800 5000
Age UK Essex
If you need information or advice on anything from health to housing (for adults), call: 01245 346 106
Whether you want to report a crime or anti-social behaviour, or to raise a concern, call:
- 999 in an emergency
- 101 for non-emergency
- Or alternatively, call: 01245 491 491
Disposal of Clinical Waste & Sharps Bins
Clinical waste (including sharps waste) produced at a domestic property, is considered to be household waste, which is the responsibility of the local authority.
A sharps bin is a specially designed rigid box with a lid that's available on prescription (FP10 prescription form) that can be dispensed, along with medication.
Epping Forest District Council has in place arrangements for the disposal of used sharps bins and other clinical waste and can be contacted on 01992 564 000 for any queries.
Forms are available from the reception desk or can be downloaded below:
Clinical Waste Collection Form
Non-hazardous Waste Collection Form
Once the form has been filled please hand in at the reception desk. The form will then be given to a GP for signature. Please note Market Square Surgery is unable to accept clinical waste (including sharps waste) from patients.
Fees and Charges
Please see the link to our Fees and Charges Leaflet below:
Fees & Charges
Please click here to see our Prescribing Policy