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NHS 111 (out of hours) 
Once the Surgery is closed you can call NHS 111 when you need medical help fast but it's not a 999 emergency, whatever the time. Calls to NHS 111 are free from landlines and mobiles.

Test Results
You may telephone the surgery for test results Monday to Friday after 11 o'clock.

Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone to cancel your appointment.

By giving us as much notice as you can you are helping us to make sure that someone else is given your slot.

Out of area registration scheme

The out of area registration scheme launched by the government is voluntary and this practice has chosen not to participate at this time. This decision will be reviewed periodically. This means we are not able to register patients living outside our catchment area, regardless of whether they have been registered with us in the past.

Welcome to The Market Square Surgery

The Market Square GP surgery in Waltham Abbey provides high quality healthcare to patients in the West Essex area. Our doctors, nurses and all our other staff are dedicated to offering a professional service. The practice is located in the Waltham Abbey Health Centre which is purpose built and is accessible to all patients as it meets current requirements for disabled/wheelchair users.

As well as a source of information about our practice and the services we provide, we hope you will use this website as a useful resource for other health-related information.


COVID-19 (Coronavirus)

Requests for Doctor’s Notes (the MED3 ‘Fit Note’)

Patients can and should self-certify for the first seven days as normal if they are unfit to work. They do not need to contact their GP.

If they remain unwell and unfit to work after seven days the current advice is to visit www.111.nhs.uk where there is an online self-assessment tool; the patient may be invited to call 111 and given further advice and a MED3 certificate emailed to them. They do not need to contact their GP.

Employers are responsible for putting in place arrangements for home/remote working where this is possible. Where it is not, the employee may self-certify and return to work following the relevant absence which their employer may authorise as per government advice. Where they do become unwell during or after this time, point 1 and 2 applies. They do not need to contact their GP.

There is no NHS requirement to issue certification to schools or colleges to confirm absence. These organisations must work with parents and students to ensure that any absence is appropriately recorded, obviating the need for a ‘doctor’s note’. They do not need to contact their GP.

For up to date information on self-isolation, sickness certification and general information relating to COVID 19 coronavirus please visit the Gov.uk website:

https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response

Please do not book a GP appointment or attend your practice if you have symptoms associated with coronavirus, including a new continuous cough or a high temperature of 37.8 degrees centigrade or higher. You are advised to stay at home for 14 days even if one member of the household is affected.

If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do:

 

https://111.nhs.uk/covid-19

 

Only call NHS 111 direct if you cannot go online, or are advised to do so by the online service. This is to enable 111 to respond in a timely manner to those who are most seriously affected.

 

In order for the reception team/Care Navigators to triage your query you may be asked for a brief description of your symptoms or the reason for your call. Our senior clinical team will be telephone triaging all appointments.

Repeat prescriptions will be dealt with preferably online or over the phone. Please download the NHS App via the App Store or Google Play to manage your prescriptions. Please note that during this period it may take longer for your call to be answered.

Travel and contact history are no longer important for diagnosis. If people who have travelled do not have symptoms they do not need to stay at home, regardless of their travel history.

 

These are guidelines published by Public Health England. 

 

Repeat Prescriptions

Repeat prescriptions will now be dealt with preferably online or over the phone. Please download the NHS App via the App Store or Google Play to manage your prescriptions. Please note that during this period it may take longer for your call to be answered.

Our practice is collaborating with NHS Business Services Authority (NHSBSA) which is providing NHS numbers for those patients that may be suitable for electronic repeat dispensing prescriptions. The information is obtained from NHS prescriptions submitted to the NHSBSA. A member of our clinical team will contact these patients soon to explain the benefits of this service.


Requests for ‘Rescue Packs’ of Antibiotics and Oral Steroids

We have been inundated with requests from patients to issue a “Rescue Pack” of Antibiotics and Oral Steroids. Many of these requests come from false social media and facebook advice suggesting anyone with Asthma, COPD, Bronchitis or other lung conditions should contact their GP for the above medication.

The inappropriate use of Steroids and Antibiotics could be harmful to your health.

In our practice, Rescue Packs of antibiotics and steroids are only given to those select patients who have been seen by the Asthma Nurse Specialist or Respiratory Consultants. These patients have been trained on when and how to use their medication and have a Rescue Pack as part of their management plan. At present we are not issuing rescue packs to any other groups of individuals. If you feel that your chest symptoms are not under control and you are worried about COVID-19 symptoms then please go to either of the following websites. If it is not related to COVID-19 symptoms then only in exceptional circumstances contact your GP:

https://111.nhs.uk/covid-19
For COVID-19 Symptom checker

https://www.nhs.uk/conditions/coronavirus-covid-19/
General information on COVID-19

https://www.asthma.org.uk/advice/triggers/coronavirus-covid-19/#Plan
Asthma UK support for COVID-19

https://www.blf.org.uk/support-for-you/coronavirus
British Lung Foundation support for COVID-19

We appreciate that you may be worried, scared and concerned. We understand that many people want to prepare in advance. However, making inappropriate requests takes away our clinicians time in trying to help the most vulnerable and in turn will lead to more people being unwell. Please help us to help you all.

Thank you for helping us to help you. Together we can all try our best to ensure that we all try and stay healthy and well in this time of national crisis.

Changes to our Appointments 

As part of precautions being taken by the surgery, as directed by NHS England in regard to the Coronavirus, when you call for an appointment reception staff will ask whether you have a cough or high temperature. If so you will need to be triaged by a clinician over the phone who will then decide whether you are fit to attend the surgery.

We have stopped offering online appointments for the remainder of the month in order to facilitate this triage process.

 

Repeat Prescriptions

Repeat prescriptions will be dealt with preferably online or over the phone. Please download the NHS App via the App Store or Google Play to manage your prescriptions. Please note that during this period it may take longer for your call to be answered.

Our practice is collaborating with NHS Business Services Authority (NHSBSA) which is providing NHS numbers for those patients that may be suitable for electronic repeat dispensing prescriptions. The information is obtained from NHS prescriptions submitted to the NHSBSA. A member of our clinical team will contact these patients soon to explain the benefits of this service.

 


Radiology Reduction in Opening Times  

Please note that The Princess Alexandra Hospital, St Margaret’s Hospital and Herts and Essex hospital are now no longer able to accept any routine GP direct access plain film referrals.  The department will continue to accept urgent requests at the times specified below:


The Princess Alexandra Hospital:
Location:  Radiology Dept- Area B6, Hamstel Road, Harlow, Essex, CM20 1QX
Monday-Friday 8am-9am & 2pm-4:45pm

Herts & Essex Hospital: 
Location:  Radiology Dept- Haymeads Lane, Bishops Stortford, Hertfordshire, CM23 5JH
Monday-Friday 8:30am-12:30pm & 1:30-4:30pm

St Margarets’s Hospital:
Location:  Radiology Dept- The Plain, Epping, Essex, CM16 6TN
Monday-Friday 8am-4:30pm

A growing reduction of staff in the radiology department owing to self-isolation, an increased acute activity of suspected COVID-19 cases and the government guidance for social distancing has prompted this temporary reduction in service. 

We will update you with any further disruption to services and equally will alert you as to when normal service can be resumed.


Electronic Prescription Service

From Thursday 5th March 2020 almost all of our prescriptions will be processed electronically as this will lead to a more efficient, faster and secure service.

When you are prescribed a medication, the prescription will be sent electronically to the pharmacy you have chosen. You can collect your medicines or appliances without having to hand in a paper prescription.

If you require details of your medicine then it can be issued as a token which has a unique barcode that will be scanned by the pharmacy to download your prescription from the secure NHS database.

Paper prescriptions will continue to be available in very special circumstances, but almost all prescriptions will be processed electronically.

Please see the NHS Website for further details.


Friends & Family Test (FFT)

What is the FFT and how do I take it?

The Friends & Family Test (FFT) is a means for NHS GP practices to measure patient satisfaction with their services and for them to establish areas of improvement. It also provides a vital quick anonymous way for patients to give their views after receiving care or treatment.

Patients taking the test are simply asked this question: "How likely are you to recommend our service to friends and family if they needed similar care or treatment?". They then rank their answer from "extremely likely" to "extremely unlikely" and can give further comments to clarify their answer. 

We welcome all patients being treated at the practice to complete a FFT questionnaire after receiving treatment. 

Patients can take the test by visiting our FFT page which is located along the right hand side of our website. Alternatively, feedback cards and submission box are available in our reception area.

How will the FFT results be used and where can I see the results?

The FFT results are gathered and analysed by the practice to see if any actions are required. 


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Staff Training

The surgery reception desk & phones will be closed for staff training from 13.00pm on the following dates:

  • 9th July 2019
  • 19th September 2019
  • 5th November 2019
  • 27th February 2020

All calls during this period will be diverted to Herts Urgent Care (HUC).

If you have a medical emergency during this time period please call HUC - Herts Urgent Care on  0333 333 9683


Text messages (SMS)

You may receive a text message from the surgery from time to time. If you have a pre-booked appointment we may send you a text message to remind you. We may also use the text messaging service to ask patients to book a medication review, or to offer vaccinations (for instance the seasonal flu jab).

If you haven't already given us your mobile number, please do so at your convenience.

CQC Inspection results

The practice was inspected by the Care Quality Commission on 7th October 2019. The report can be viewed on their website www.cqc.org.uk

Opening Times

Click here for opening times - details here - the surgery is closed on Bank Holidays and at weekends.

Evening and weekend appointments

If you have a medical emergency outside of our surgery hours you can now see a GP or another healthcare professional on weekday evenings and weekends. To book an appointment, please call the surgery. To find out more about the service, including the treatment centres where you may be seen, please go to:

https://hucweb.co.uk/services/gp-extended-access/

If you have booked an evening or weekend appointment in West Essex via your GP surgery and need to cancel or change it, please ring NHS111 and select option 3.

 Survey Please take our practice survey

West Essex Clinical Commissioning Group (WECCG)

West Essex Clinical Commissioning Group (WECCG) has the responsibility of commissioning healthcare for the population of West Essex. Use the link below to view their website.

 

More information about our practice is on our Practice Leaflet.


(Site updated 27/03/2020)
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