Welcome to The Market Square Surgery
The Market Square GP surgery in Waltham Abbey provides high quality healthcare to patients in the West Essex area. Our doctors, nurses and all our other staff are dedicated to offering a professional service. The practice is located in the Waltham Abbey Health Centre which is purpose built and is accessible to all patients as it meets current requirements for disabled/wheelchair users.
As well as a source of information about our practice and the services we provide, we hope you will use this website as a useful resource for other health-related information.
Friends & Family Test (FFT)
What is the FFT and how do I take it?
The Friends & Family Test (FFT) is a means for NHS GP practices to measure patient satisfaction with their services and for them to establish areas of improvement. It also provides a vital quick anonymous way for patients to give their views after receiving care or treatment.
Patients taking the test are simply asked this question: "How likely are you to recommend our service to friends and family if they needed similar care or treatment?". They then rank their answer from "extremely likely" to "extremely unlikely" and can give further comments to clarify their answer.
We welcome all patients being treated at the practice to complete a FFT questionnaire after receiving treatment.
Patients can take the test by visiting our FFT page which is located along the right hand side of our website. Alternatively, feedback cards and submission box are available in our reception area.
How will the FFT results be used and where can I see the results?
The FFT results are gathered and analysed by the practice to see if any actions are required.
The surgery reception desk & phones will be closed for staff training from 13.00pm on the following dates:
- 9th July 2019
- 19th September 2019
- 5th November 2019
- 27th February 2020
All calls during this period will be diverted to Herts Urgent Care (HUC).
|If you have a medical emergency during this time period please call HUC - Herts Urgent Care on 0333 333 9683|
Text messages (SMS)
You may receive a text message from the surgery from time to time. If you have a pre-booked appointment we may send you a text message to remind you. We may also use the text messaging service to ask patients to book a medication review, or to offer vaccinations (for instance the seasonal flu jab).
If you haven't already given us your mobile number, please do so at your convenience.
CQC Inspection results
The practice was inspected by the Care Quality Commission on 24th October 2014 and was rated 'good' in all categories. The report can be viewed on their website www.cqc.org.uk
The practice also rated in the highest category for overall performance in the Intelligent Monitoring report.
Click here for opening times - details here - the surgery is closed on Bank Holidays and at weekends.
Evening and weekend appointments
If you have a medical emergency outside of our surgery hours you can now see a GP or another healthcare professional on weekday evenings and weekends. To book an appointment, please call the surgery. To find out more about the service, including the treatment centres where you may be seen, please go to:
If you have booked an evening or weekend appointment in West Essex via your GP surgery and need to cancel or change it, please ring NHS111 and select option 3.
Please take our practice survey
West Essex Clinical Commissioning Group (WECCG)
West Essex Clinical Commissioning Group (WECCG) has the responsibility of commissioning healthcare for the population of West Essex. Use the link below to view their website.
More information about our practice is on our Practice Leaflet.
(Site updated 11/10/2019)